Refund policy

Return & Refund Policy

We have a 30-day return window, meaning you have 30 days after receiving your item to contact us regarding any issues.

Returns

We do not accept returns for refund purposes. Returns are only reviewed in cases where the item is defective, damaged, or incorrect.

To report an issue, contact us at support@vaxorri.com within 30 days of receiving your order. Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately with clear evidence (photos/videos).

If the issue is confirmed:

We will process a full refund .

Refunds

Refunds are only issued for defective, damaged, or incorrect items.

Once your claim is reviewed and approved, your refund will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

We do not accept returns or refunds for:

Change of mind
Sale items
Gift cards
Custom or personalized products
Personal care goods
Perishable goods
Hazardous materials

Exchanges

We do not offer direct exchanges. If your item is eligible due to a defect, we will provide a replacement or refund accordingly.

European Union – 14 Day Cooling-Off Period

For orders shipped to the European Union, you may request a return within 14 days as required by law. However, items must be unused, in original condition, with packaging and proof of purchase.